LEADERSHIP: The Basis for Management
By William P. Fisher, Ph.D.
William P. Fisher, Ph.D. is the Darden Chair in the Rosen College of Hospitality Management at the University of Central Florida in Orlando. A former CEO of the National Restaurant Association and the American Hotel and Lodging Association he is the recipient of numerous awards including the CHRIE Educator of the Year and the Michael E. Hurst Award for Educational Excellence, and is a Diplomat of the National Restaurant Association's Educational Foundation. An author and noted speaker, he serves on corporate boards in concert with his consulting assignments. A former U.S. Air Force Officer, he is a graduate of the Cornell School of Hotel Administration.
The concept and practice of leadership as it applies to management carries a fascination and attraction for most people. We all like to think we have some leadership qualities and strive to develop them. We look at leaders in all walks of life seeking to identify which qualities, traits and skills they possess so we can emulate them. A fundamental question remains "What is the essence of leadership that results in successful management, as opposed to failed management?" At least part of the answer can be found within the word itself.
- Loyalty. Leadership starts with a loyalty quadrant:
loyalty to one's organization and its mission; loyalty to organizational
superiors; loyalty to subordinates and loyalty to oneself. Loyalty is
multi-directional, running upwards and downwards in the organization.
When everyone practices it, "loyalty bonds" occur which drive
high morale. Loyalty to oneself is based on maintaining a sound body,
mind and spirit so one is always "riding the top of the wave" in
service to others.
- Excellence. Leaders know that excellence is a value,
not an object. They strive for both excellence and success. Excellence
is the measurement you make of yourself in assessing what you do and
how well you do it. Success is an external perception that others have
of you.
- Assertiveness.
Leaders possess a mental and physical intensity that causes them to seek
control, take command, assume the mantle of responsibility and focus
on the objective(s). Leaders do not evidence self-doubt as they are comfortable
within themselves that what they are doing is right which, in turn, gives
them the courage to take action.
- Dedication. Leaders are dedicated in mind, body
and spirit to their organization and to achievement. They are action-oriented,
not passive, and prefer purposeful activity to the status quo. They possess
an aura or charisma that sets them apart from others with whom they interact,
always working in the best interests of their organization.
- Enthusiasm. Leaders are their own best cheerleaders
on behalf of their organization and their people. They exude enthusiasm
and instill it in others to the point of contagion. Their style may be
one of poise, stability, clear vision and articulate speech, but their
bristling enthusiasm underscores their every waking moment.
- Risk management.
Leaders realize that risk taking is part of their management perch. They
manage risk rather than letting it manage them, knowing full well there
are no guaranteed outcomes, no foregone conclusions, no pre-ordained
results when one is dealing with the future. Nonetheless, they measure
risk, adapt to it, control it and surmount it.
- Strength. Leaders possess an inner fiber of stamina,
fortitude and vibrancy that gives them a mental toughness, causing them
to withstand interruption, crises and unforeseen circumstances that would
slow down or immobilize most people. Leaders become all the more energized
in the face of surprises.
- Honor. Leaders understand they will leave a legacy,
be it good, bad or indifferent. True leaders recognize that all their
relationships and actions are based on the highest standards of honor
and integrity. They do the right things correctly, shun short-term improper
expediency and set the example for others with high-mindedness, professional
bearing and unassailable character.
- Inspiration. Leaders don't exist without followers.
People will follow leaders who inspire them to reach beyond the normal
and ordinary to new levels of accomplishment, new heights of well-being
and new platforms for individual, organizational and societal good. Inspiration
is what distinguishes a leader from a mere position holder, as the leader
can touch the heart, mind and soul of others.
- Performance. At the end of the day, leader/managers rise or fall on the most critical of all measurements — their performance. Results come first, but the way in which results are achieved is also crucial to sustaining a leader's role. Many "dictators" don't last despite results and many "charismatics" don't last despite personal charm.
Putting the ten elements together spell LEADERSHIP! Always remember, if you want to develop a leadership quality act as though you already possess it!
